Peak Hills Residences
- Freetown, Sierra Leone
- 2026
- REAL ESTATE
BUILD led the complete 2026 transformation and active management of Peak Hills Residences, coordinating INNOVATE support across estate operations, resident services and digital infrastructure.
The challenge
Peak Hills required a full property and operational overhaul rather than isolated repairs. Residences, shared areas and estate infrastructure needed coordinated attention, including lift and gym improvement. Security operations, access control, gate and visitor management depended on inconsistent handovers. Property and resident services lacked a common operating structure, while facilities coordination, rent and lease workflows, payments, maintenance requests, parking and vehicle records needed clear ownership and reliable administration.
Our approach
BUILD led the physical transformation, procurement, contractor supervision and transition into active management, with INNOVATE coordinating the supporting technology. Works covered residences, shared areas, estate infrastructure, lifts and the gym, alongside revised security routines and facilities responsibilities. The Peak Hills resident application brought rent visibility, payment records, service requests, visitors, vehicles, notices and access into a resident-facing interface. Staff workflows connected gate checks, parking permissions, lease administration and maintenance assignment to accountable operational roles.
The result
The complete 2026 transformation established an actively managed estate with coordinated facilities, security and resident services. Residents gained a dedicated application for everyday property interactions, while staff worked through defined approval, escalation and maintenance processes. This resident-facing platform is distinct from Dream West Africa OS, which provides group-wide oversight, work allocation, finance, reporting and accountability. BUILD retained responsibility for property performance and service delivery, supported by INNOVATE rather than replaced by software.
Outcomes
- Complete property and operational transformation
- Integrated resident and estate services
- Active management with accountable workflows